Product

Senior UX/UI Designer (Remote)

Preferable Location: Toronto, Vancouver   |   Full Time

About bird&be

The current fertility experience is broken, and we want your help fixing it. We offer personalized fertility kits, designed to help our customer's optimize their outcomes, no matter the stage of their journey. With rising infertility rates, our kits will help educate our customers on their fertility health early, and help them take action with personalized supplements and prescription medication that is scientifically proven to impact outcomes. All delivered together in a beautiful box right to their doorstep.


This will be done under a brand umbrella that resonates with our customer base. We see a future that is different from the current "family planning" aisles filled with blue and white boxes, plastered with photos of white babies on them. Our brand will reflect the modern millennial. Less First Response, more Glossier and Knix

About you

You want to be part of a small, very early stage startup that has a massive impact on people's lives. You are self-motivated, love to collaborate (Figma is great for that), and are resourceful to get things done. 


You love to design simple, beautiful experiences that can help alleviate this emotional burden from our customers, and help educate them along the way.


You care about the details, and know that sometimes the small things can go a long way. 


We are dealing with a very emotional (and sometimes traumatic) subject matter for our customers, so your empathy must run high. 

The work


As our first full-time Senior UX Designer, you will own the end-to-end customer experience, ensuring a consistent, delightful experience from our ecommerce site & web application, to our packaging and unboxing experience. 


You will be responsible for redefining the fertility education and care experience, and own the design of our eCommerce experience, emails, guides that help people understand more about their fertility health, and other exciting projects that come up. 

 

Your responsibilities

  • Design our e-commerce website and marketing pages

  • Design our Health Assessment, Patient + Doctor Portal, and other web app features

  • Design templates for our emails

  • Define the UX of each different touchpoint with our brand

  • Solve UX problems, with conversion and customer empathy top of mind

  • Perform concept and usability testing and gather feedback

  • Build wireframes and prototypes around customer needs

  • Work with our development team to implement designs to specs

  • Stay informed about competitor products and industry trends

 

Role requirements

  • 5+ years' experience of working as a Designer

  • Significant experience with design software like Figma, Sketch, or Adobe products

  • Experience talking to customers and conducting research

  • Excellent knowledge of interaction design and information architecture

  • Good knowledge of HTML/CSS; JavaScript is a plus

  • Strong analytical and problem-solving skills with business-oriented approach

  • Strong communication skills

  • Copywriting skills would be a cherry on top


Interview Process


Stage 1 - Chat with the COO 

Stage 2 - Portfolio Review with COO & CEO

Stage 3 - Take home challenge

Stage 4 - Offer

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